Privacy policy.

Privacy Policy

Effective Date: 16 February 2025

Buffer Bros is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our carpet and upholstery cleaning services.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, email address, phone number.

  • Service Details: Information regarding the services you request, including the location and specifics of the cleaning required.

  • Payment Information: Bank details or payment method information as required for processing payments (note that we do not retain sensitive card information).

  • Communication Data: Correspondence between you and Buffer Bros.

2. How We Use Your Information

We may use your information for the following purposes:

  • To provide our services to you, including booking and scheduling.

  • To manage payments and transactions.

  • To communicate with you regarding your service requests and other inquiries.

  • To improve our services, customer service, and overall business operations.

  • To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • To our service providers who assist us in operating our business and services, under confidentiality agreements.

  • When required by law or in response to legal proceedings.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or damage. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • The right to access your personal data.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of your personal data.

  • The right to restrict processing of your data.

  • The right to data portability.

  • The right to withdraw consent where we rely on your consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below.

6. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and you are encouraged to review this policy periodically.

7. Contact Us

For any questions regarding this Privacy Policy or our data protection practices, please contact us at:

Buffer Bros
[Your Address]
[Your Email]
[Your Phone Number]

By using our services, you consent to our Privacy Policy. Thank you for trusting Buffer Bros with all your cleaning needs